Freight Policy
We have shipping points all over the United States and Canada!
Orders are shipped at the F.O.B. shipping point unless otherwise noted. We can send your product Pre-Paid and Add Freight Collect or use your Account Number. All orders are inspected prior to shipment. Therefore, checking items before accepting delivery is strongly suggested to protect your interests.
Unlike U.P.S. charges, freight charges are extremely complicated as the freight rates are based upon the weight of the shipment, the density of the goods, ease of handling, damage rate versus cost of the goods, distance traveled, and the volume of freight handled between origin and destination for the Freight Company as well as services required at the origin and destination. In other words, there is no "one size fits all" for freight pricing. Custom Equipment Company provides freight and shipping estimates as a courtesy to our customers. These estimates are based on the information given to us at the time of the inquiry. They are subject to change due to fuel surcharges, accessory charges, address changes, redirected shipments, residential or commercial delivery addresses, or refused shipments. Custom Equipment Company does not assume liability for any difference in freight estimate versus actual billed freight charges.
All prices on the Custom Equipment website reflect Buyer's net cost in U.S. currency. The prices do not include freight, applicable federal, state, and local taxes, charges and duties, or special crating requirements for export shipment. Buyer shall pay all such costs, taxes, charges, and duties. Prices, colors, and specifications are subject to change without notice.
Special Shipping Instructions:
Please note any special shipping instructions in the comment area during checkout. If you have a preferred carrier or would like to use your carrier account number for shipping, please provide this information in the comment section.
What is your policy on returns or damaged shipments?
Goods are not to be returned without written permission from our company. A 25% handling charge shall be made on all goods returned, as well as reconditioning cost if required, as determined by the company. Custom-made products are non-returnable. All returns must be in their original packaging. Claims for discrepancies in shipment must be made within seven days of receipt of merchandise, or they will not be accepted. Materials returned after 30 days from the date of shipment will not be accepted. C.P.A. returns will not be accepted. Altered or etched items will not be accepted. Please call 1-866-333-0728 for a Return Authorization number (returns will not be accepted unless accompanied by this number), be sure to write your R.A. number on the shipping label.
DAMAGED SHIPMENTS; RISK OF LOSS:
Buyers should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, the Buyer should note the extent of the damage on the freight bill and call Custom Equipment and the truck company immediately. Custom Equipment's responsibility for loss and damage ceases when the products are accepted for shipment by the carrier.
Carriers and Custom Equipment Company will not accept claims if the damage is not noted during delivery.
Shipping Terms:
- F.O.B.: This is the point the product ships from. Freight charges are calculated from the nearest F.O.B. Point to the destination point. Many products ship directly from manufacturers' stock or from the manufacturers distribution point/
- Destination Point: This is where you want the item shipped to, as indicated by information you entered on the "Ship To" portion of the checkout form during the shopping cart checkout procedure.
- Shipping Method: The carrier transporting the shipment. This could be U.P.S., FedEx, or a common carrier (trucking company). We will be glad to use your carrier with the account number.
- Fuel Surcharges: The price fluctuation of oil worldwide freight charges quoted by the shipping carrier can be subject to change without notice.
All orders are inspected prior to shipment. It is strongly suggested that you check items before accepting delivery to protect your interests.
